Frequently Asked Questions

Find answers to common questions about our products, orders, shipping, and customer support.

Sizing & Fit

How do your clothes fit?

Our clothing generally has a relaxed, roomy fit. You’ll find measurements in inches in the size chart on each product page.

Are your clothes unisex?

Most of our products are unisex, except for tops specifically labeled as women’s styles.

What size should I choose if I’m between sizes?

Choose the smaller size for a closer fit or the larger size if you prefer a looser look or plan to layer underneath. Be sure to compare your measurements with the product’s size chart before ordering.

Materials, Printing & Care

Where are your products printed and shipped from?

Our products are printed in Texas and shipped from there directly to you.

What materials do you use?

Materials vary by product. You’ll find the fabric composition on each product page. For blended fabrics, we prioritize a high cotton content whenever possible.

How should I wash and care for my clothing?

Wash your clothing inside out with similar colors. Do not iron directly over the print, and always follow the care instructions for your specific item.

Will the colors look exactly like the product photos?

Colors may vary slightly between the product photos and the actual item due to differences in screens, devices, and display settings.

Orders & Payments

What payment methods do you accept?

We accept PayPal, Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, American Express, Maestro, and UnionPay. The payment options available for your order will appear at checkout.

Will I receive an order confirmation?

Yes. After placing your order, you’ll receive a confirmation at the email address you provided at checkout.

Can I change or cancel my order after placing it?

We don’t accept order changes or cancellations once an order has been placed. Please double-check your items, sizes, and shipping address before completing your purchase. This does not affect any cancellation or refund rights required by applicable law.

Can I combine discount codes?

No. Only one discount code can be used per order.

Will I receive an invoice?

You’ll receive an order confirmation with your order details by email. We do not send a separate invoice.

Shipping & Delivery

How much does shipping cost?

Shipping costs $6.99 and is free on orders of $100 or more. All prices are in USD. The shipping charge for your order will be shown at checkout.

How long will my order take to arrive?

Orders typically arrive within 3–8 business days after being placed, including processing and shipping.

Where do you ship?

We ship to all 50 U.S. states. For deliveries to U.S. territories, P.O. boxes, or military addresses, please contact us before ordering so we can confirm whether delivery is available to your address.

How can I track my order?

We ship with UPS. Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

What should I do if my delivery is delayed?

Check your tracking link for the latest updates. If there’s no new information, contact us through the contact form or email contact@tunedvibe.com with your order number.

What should I do if my package is lost?

Contact us through the contact form or email contact@tunedvibe.com with your order number. We’ll investigate the shipment and discuss the next steps with you. Depending on the outcome, a refund may be issued. Your rights under applicable law are not affected.

Returns, Exchanges & Order Issues

Can I return an item if I change my mind or it doesn’t fit?

We don’t accept returns for a change of mind or an incorrectly selected size. Please review the product description and size chart before ordering. This policy does not limit your rights if an item arrives damaged, defective, or incorrect.

Can I exchange an item for a different size?

We don’t offer size exchanges. If you received a damaged, defective, or incorrect item, please contact our support team.

What should I do if my item is damaged, defective, or incorrect?

Contact us through the contact form or email contact@tunedvibe.com. Include your order number and clear photos showing the item and the issue.

We’ll review your request and work with you to arrange a replacement, return, or refund, as appropriate. Please wait for our return instructions before sending anything back.

When will I receive my refund?

After reviewing your case, we’ll let you know about your refund and the next steps. Processing times vary depending on the circumstances, and we follow any refund deadlines required by applicable law. Once issued, the time it takes for the funds to appear in your account depends on your payment provider.

Product Availability

What does it mean when an item is sold out?

The item is currently unavailable. We plan to restock sold-out products, and you’ll be able to order them again once they’re available in the store.

Do you offer preorders or limited-edition collections?

We don’t currently offer preorders or limited-edition collections.

Customer Support

How can I contact customer support?

You can reach us through the contact form at the bottom of this page or by emailing contact@tunedvibe.com.

How soon can I expect a response?

Our support team typically responds within 2–3 business days.